Returns & Exchange
Return Policy
We accept returns on unopened, unused products within 30 days of delivery. Because our products are food‑grade consumables, opened or used items cannot be returned for safety reasons. If more than 30 days have passed, we may still be able to help on a case‑by‑case basis.
How to Start a Return
Email us at apshroomery@gmail.com with:
- Your order number
- The item(s) you’d like to return
- A brief note about the reason
We’ll reply with return instructions and the correct return address.
Return Shipping Costs
- If the return is due to our error (wrong item, damaged item, etc.), we cover return shipping.
- For all other returns, the customer is responsible for return shipping costs.
Refunds
Refunds are issued to the original payment method once the returned item is received and inspected. Please allow 3–5 business days for the refund to appear on your statement after processing.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos and your order number. We’ll replace or refund the affected items.
Non‑Returnable Items
- Opened or used consumable products
- Digital downloads or gift cards (if applicable)
- Clearance or final‑sale items (if you choose to offer them)
Exchanges
If you need to exchange an unopened item for a different product, contact us and we’ll help arrange it.
Questions
For any return‑related questions, email us at apshroomery@gmail.com.